Privacy Policy

This statement explains the privacy and the data protection practices which apply to Shipmans Sales + Lettings of 12 Upper King Street, Norwich, NR3 1HA.

Our aim is to continue to safeguard our users' privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us to be distributed indiscriminately, and here we explain what information we collect, what we do with it and what controls you have.

Security

At Shipmans we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The computers that store the information are kept in a secure facility with restricted physical access, and we use secure firewalls and other measures to restrict electronic access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Personal Information

Any personal information such as name, postal address, telephone number, and email address will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission unless listed below or unless we are required to do so by law.

Applicant/Tenant: We will hold your data to provide estate agency/letting services, and may share your data with associated services such as conveyancing, debt recovery agencies, financial services, right to rent checks, Home Office and referencing organisations, as well as providing your information to our vendor/landlord when arranging a viewing and agreeing your tenancy. We may also provide your information to contractors in order to fulfil our contractual obligations to you and your landlord.

When you have asked us for a valuation we may share your data with property professionals such as solicitors, financial advisors, surveyors, contractors, other agents along with general property marketing. We may also use 3rd party software to provide these services.

As a vendor/landlord we may share your data with other property professionals including other members of our estate agency group Team Association, solicitors, EPC providers, Money Laundering referencing agencies, Team Property Services and Property Information Exchange, financial advisors, surveyors, contractors, Deposit Protection service, referencing organisations, other agents involved in a sales chain, tenants, applicants viewing the property, general marketing, post-sale updates and Christmas cards. We may also use 3rd party software to provide these services.

As a buyer we may share your data with other property professionals including other members of our estate agency group Team Association, solicitors, Money Laundering referencing agencies, Team Property Services and Property Information Exchange, financial advisors, surveyors, contractors, other agents involved in a sales chain, the vendor of the property you are buying, general marketing, post-sale updates and Christmas cards. We may also use 3rd party software to provide these services.

As a mortgage/insurance customer we may share your data with other property professionals including other members of our estate agency group Team Association, solicitors, Money Laundering referencing agencies, Team Property Services and Property Information Exchange, financial advisors, surveyors, contractors, other agents involved in a sales chain, general marketing, post-sale updates and Christmas cards and with lenders/insurance companies.

From Completion:

Our sale files will be kept for a period of 6 years as required by the Ombudsman of Estate Agents. Our lettings files will be kept for as long as the let is active and for a period of 7 years thereafter as required for possible tax enquiries.
Our anti-money laundering identification records will be kept for 5 years unless required for the above.

We may continue to keep your data to market to you for a period of up to 25 years as the relationship we have with many clients is continued over many years. Some of our customers only move very occasionally. We will give you the option to opt out of our communications at any time. General Information

Any non-personal information such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service.

Users aged under 18

Please note only those aged 18 or over can register with Shipmans.

Spam

We will only send targeted messages that we feel are relevant and of interest. Marketing emails will confirm how to unsubscribe.

Please note that active clients may receive important information about Shipmans Services that they have requested from us (such as changes to the Services themselves or other service administration matters). As an active user, this is not spam.

Links

Our website may contain links to third party sites we have no control over. If you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information. In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

Your Acceptance

By using our website or services, registering with us as an applicant either directly or via a portal, or as a vendor or potential vendor asking us to market your property, or as a mortgage/insurance client, landlord or tenant, you consent to the collection and use of information by Shipmans in accordance with our privacy policy. If you do not agree to this policy, please do not use our site or our services

Your Rights

Any personal information submitted is treated in accordance with the Data Protection Act 1998 and the update of 25th May 2018 to the new GDPR. To find out more about your entitlements under this legislation, visit the Information Commissioner's website at www.gov.uk/data-protection

If you would like to review or revise information you have previously provided to us, or you have any questions relating to this Privacy Policy, you may do so via our Contact Us page.

You have the right to request a copy of all data held and also request the removal of such data - assuming that it does not have to be held to comply with other regulations.

You have the right to complain to the ICO if you believe we have not acted according to the regulations.